FREQUENTLY ASKED QUESTIONS
JEWELRY FAQ
What makes ALCO jewelry water and tarnish resistant?
Our water resistant pieces are made from a base metal of 316L marine grade stainless steel — which makes them naturally durable against oxidation.
Our gold pieces are coated in 18K gold using PVD — Physical Vapor Deposition. To learn more about it, check out this blog post!
How should I style my pieces once I have them?
How do I care for my ALCO jewelry?
Our pieces are pretty low maintenance, but see our Jewelry Care page for full instructions.
How do I clean my ALCO jewelry?
If your jewelry happens to get dirty on your adventures, no worries! Mix a few drops of dish soap with a cup of water, soak your pieces for a few seconds, then use a gentle cloth to buff away any dirt or grime, then pat dry! See full details on our Jewelry Care page.
What if my necklace isn't long enough?
We have a necklace extender! Our gold and silver necklace extenders work with most necklaces and can extend your necklace length up to 3 inches.
How do I know my ring size?
Check out our Ring Size Guide :)
SHIPPING AND RETURNS FAQ
Does ALCO ship internationally?
Not yet... but we're working on it!
What are my options for shipping?
We offer First Class and Priority shipping. Check out our Shipping page for details!
I want to make a return, what do I do?
Head to our returns page!
What if my ALCO jewelry arrives or becomes damaged?
Go to our Returns page to see if your pieces are eligible for a return or replacement!
OTHER FAQ
Can I purchase an ALCO gift card?
You sure can! Click here to see our gift card options.
Can I use more than one discount code?
Only one discount code can be used per order and cannot be combined with other promotions.
What if the piece(s) I want is out of stock?
Sign up for the back in stock alert on that products page! You will then get an email when the product is back in stock. You can also follow us on Instagram where we post when items are restocked!
How do I unsubscribe from ALCO emails?
Oh no! We’re sad to see you go, but we understand. At the bottom of all our emails there is a link to unsubscribe. We hope to see you back soon!
ALCO FAQ
Where is ALCO located?
Our HQ is in Destin, Florida but you can find us in select boutiques and surf shops nationwide!
How did ALCO start?
The short story can be found on our About page :) Long story coming soon!
Where can I buy ALCO jewelry?
Right here! Our online store has our full collection available for immediate purchase. If you would rather shop in-store, use our Store Locator to find your nearest ALCO retailer.
CONTACT
Still have questions? We're happy to help! Please email us at hello@alcojewelry.com and we will get back to you as soon as possible!
