FREQUENTLY ASKED QUESTIONS
JEWELRY FAQ
What makes ALCO jewelry water and tarnish resistant?
Our water resistant pieces are made from a base metal of 316L marine grade stainless steel — which makes them naturally durable against oxidation.
Our gold pieces are coated in 18K gold using PVD — Physical Vapor Deposition. To learn more about it, check out this blog post!
Does ALCO use real pearls?
We work with a range of pearl materials across our collections, including real freshwater pearls and naturally formed open-ocean pearls. Each pearl is selected intentionally based on the design of the piece.
Some styles require the organic variation of a natural pearl, while others call for the precision and uniformity of glass or shell-coated pearls to achieve a clean, structured finish. Every choice is made to support the longevity, balance, and wearability of the design.
You can find the specific pearl type for each design within its product description.
How should I style my pieces once I have them?
How do I care for my ALCO jewelry?
Our pieces are made to be low maintenance, but see our Jewelry Care page for full instructions.
What if my necklace isn't long enough?
We have a necklace extender! Our gold and silver necklace extenders work with most necklaces and can extend your necklace length up to 3 inches.
How do I know my ring size?
Check out our Ring Size Guide!
SHIPPING AND RETURNS FAQ
Does ALCO ship internationally?
ALCO currently ships within the US as well as to Canada & Australia! We look forward to expanding to more countries as we grow.
What are my options for shipping?
We offer Standard, Express, and Overnight Shipping. Check out our Shipping page for details!
I want to make a return, what do I do?
Head to our returns page!
What if my ALCO jewelry arrives or becomes damaged?
Go to our Returns page to see if your pieces are eligible for a return or replacement!
OTHER FAQ
Can I purchase an ALCO gift card?
Yes! Click here to see our gift card options.
Can I use more than one discount code?
Only one discount code can be used per order and cannot be combined with other promotions.
What if the piece(s) I want is out of stock?
Sign up for the back in stock alert on that products page! You will then get an email when the product is back in stock.
How do I unsubscribe from ALCO emails?
Oh no! We’re sad to see you go, but we understand. At the bottom of all our emails there is a link to unsubscribe. We hope to see you back soon!
ALCO FAQ
Where is ALCO located?
Our team is fully remote and spread across the country, but all ALCO orders are fulfilled with care at our warehouse in North Carolina. We love being able to reach you wherever you are, so you can also find us in select boutiques nationwide.
How did ALCO start?
Where can I buy ALCO jewelry?
Right here! Our online store has our full collection available for immediate purchase.
CONTACT
Still have questions? We're happy to help! Please email us at hello@alcojewelry.com or visit our Contact page and we will get back to you as soon as possible!